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Refund and Returns Policy

Overview of our 30 Day Return Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we will not be able offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are not able to be returned. See below.

  1. Special orders and products that are custom configured to your specifications.
  2. Products sold “as is” or “used” or that have been installed or used after receipt.
  3. Ammunition, Illumination devices, electronic sights, optics and night vision equipment. All Ammunition Sales / Ammo Components are Final and Non-Returnable. Returns cannot be accepted.

To complete your return, we may require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer as they will just send it back or keep it.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • If your product is not in new sale-able condition, we will deduct 20% off of your refund if we can clearance the item. 
  • If the item is not sale-able because it has been altered, such as by painting or other modifications, you will not receive a refund on your return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 business days.

Late or missing refunds

If you haven’t received a refund yet,

  1. First check your bank account.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us here.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to the address below

Shipping returns

To return your product, you should mail your product to: 

AIT Arms:

Attn: James 

8004 N. Garfield Ave.

Kansas City, MO 64118

You will be responsible for paying for your own shipping costs for returning your item if you do not follow our returns process. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need More help?

Contact us here for questions related to refunds and returns.